External Management Article Link

 
Services Industry Management
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'Power by the Hour': Can Paying Only for Performance Redefine How Products Are Sold and Serviced?
What if you paid for service only when you didn't need it, (i.e., when the item under a service contract is working) not when you don't need it (i.e. when it isn't working)? This article outlines just such a model, "Power by the Hour," and describes how it shifts some risks from the buyer to the seller.
Publication: Knowledge@Wharton
Bringing 'Lean' Principles to Service Industries
Toyota and other top manufacturing companies have embraced, improved, and profited by lean production methods. But the payoffs have not been nearly as dramatic for service industries applying lean principles. HBS professor David Upton and doctoral student Bradley Staats look at the experience of Indian software services provider Wipro for answers.
Publication: Harvard Business School: Working Knowledge
Star Power! How to Win in Professional Services
Leaders of professional service firms face challenges unknown to most other CEOs. Jay W. Lorsch, an HBS professor, and Thomas J. Tierney, of The Bridgespan Group, explain why, in this excerpt from their new book Aligning the Stars: How to Succeed When Professionals Drive Results. Plus: Q&A with Jay Lorsch
Publication: Harvard Business School: Working Knowledge


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