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Quality Management


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How Total is Your Quality Management?
  By: Jim Clemmer
Moving from PQM to TQM requires as much discipline, consistency, and new habit formation as moving from endless dieting or new year's fitness resolutions to long-term, permanent lifestyle change.
Quality Improvement: A Front Line View
  By: Judy Worrell
In spite of the broad recognition and adaptation to continuous quality improvement, there continues to be a challenge within organizations to fully integrate this approach with the work of front line staff. This article identifies some of the factors that contribute to these barriers, and suggests some proven strategies for overcoming them.
Quality Service Comes from Quality People
  By: Robert H. Kent, Ph.D., CMC
Success in the service industry goes beyond food quality, hotel cleanliness or merchandise presentation. The more critical element in service quality is the personal service provided by each and every employee.
The Demise of Quality
  By: Brian Ward
How leaders kill quality by having their cake and trying to eat it too.
The Highway Toward Performance Improvement Is Littered With Fads, Fixes, and Flops
   The Nation's Top Honor for Excellence
  By: Gregory P. Smith
Maybe all the hundreds of business improvement books such as "fish" and "moving cheese" have attracted your attention. And then there are other more complex business tools such as ISO, Balanced Scorecard, Six Sigma, and Kaizen. Which one works? Which one is best?
The Magic Constant
  By: David Finney

Quality can be a tender and fragile thing for it relies on the commitment of its people, and people by their nature are changeable and subject to cultural and economic influence. Quality is also vulnerable at certain times: when people are busy for instance or are working in fear of redundancy. If morale or confidence goes down so might quality and then everyone suffers in a circle so vicious that if not broken a company may suffer irreparable damage as tainted corporate reputation spreads like a virus.
Total Quality Means Having Your Act Together
  By: Robert H. Kent, Ph.D., CMC
The "secret" to getting quality is this: companies who have their acts together constantly produce the quality they want. Companies who don't have their acts together, can't.
What is Six Sigma?
  By: Steven Bonacorsi

The concepts surrounding the drive to Six Sigma quality are essentially those of statistics and probability. In simple language, these concepts boil down to, "How confident can I be that what I planned to happen actually will happen?" Basically, the concept of Six Sigma deals with measuring and improving how close we come to delivering on what we planned to do.

Place "+" (without the quotes) in front of words that must appear; "-" to exclude articles with certain words; and put double quotes around phrases. For example, fantastic search will find all case studies with either the word "fantastic" or "search" (or both). On the other hand, +fantastic +search will find only case studies with the words "fantastic" and "search". "fantastic search" will find only case studies that with the phrase "fantastic search". Note: Searches will not find words, such as 'management', that appear in more than half of the articles or words less than five letters long.
 

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