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Avoid Fatal Errors by Avoiding Untested Conclusions
  By: Donald Mitchell

You see your father fall to the ground. A stranger runs to him and grabs your father's neck. Afraid that the stranger is choking your father, you pull the stranger away. Only then do you notice that the stranger has been loosening the tie around your father's neck to help him breathe better. Oops! Your action had delayed giving your father the resuscitation he needs to save his life.


Correct Diagnosis is Key to Solving Management Problems
  By: Robert H. Kent, Ph.D., CMC
The "logical" approach to improving the performance of managers can be very inappropriate and counter-productive. Often the absence of management skill is symptomatic of organizational problems rather than deficiencies of individual managers.

Diagnosis Critical to Solution
  By: Robert H. Kent, Ph.D., CMC
Many questionable sales techniques and survey tools can rationalize your need for any product or service. Seeking more than one diagnostic opinion is often prudent and can avoid unnecessary expense, trauma and irreversible damage to your business.


Place "+" (without the quotes) in front of words that must appear; "-" to exclude articles with certain words; and put double quotes around phrases. For example, fantastic search will find all case studies with either the word "fantastic" or "search" (or both). On the other hand, +fantastic +search will find only case studies with the words "fantastic" and "search". "fantastic search" will find only case studies that with the phrase "fantastic search". Note: Searches will not find words, such as 'management', that appear in more than half of the articles or words less than five letters long.

 


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