Business Management Articles

 
Advertisement

Customer Focus


Place "+" (without the quotes) in front of words that must appear; "-" to exclude articles with certain words; and put double quotes around phrases. For example, fantastic search will find all case studies with either the word "fantastic" or "search" (or both). On the other hand, +fantastic +search will find only case studies with the words "fantastic" and "search". "fantastic search" will find only case studies that with the phrase "fantastic search". Note: Searches will not find words, such as 'management', that appear in more than half of the articles or words less than five letters long.

page: 1 | 2 | »»

A Customer Culture is Built on a Service Ethic
  By: Jim Clemmer
Technomanagers are leaders who focus first on technology and management systems, before focusing on their customers and internal/external partners. They must discover the key "servant leadership" principle -- success comes through serving others.

Blame Management for Poor Service
  By: Jim Clemmer
Several issues facing declining service levels and find 'what' rather than 'who' went wrong.

Blocks to Customer Focus
  By: Jim Clemmer
Several considerations for an effective customer service program as part of core strategy to serve customers well.

Businesses Don't Die, They Commit Suicide!
  By: Gregory P. Smith
The American dream is alive and well, but most small businesses are unprepared. Most fail to stand out from the pack, no strategy, no marketing plan, no service plan, just dreams and energy. Unfortunately the American dream and energy is not enough for today's business landscape.

Casual, Moderate, and Intense Levels of Customer/Partner Focus
  By: Jim Clemmer
To make our teams or organizations into high performers, we need to "intensify" our service/quality levels. This can begin with management team exercises and comparing ratings from customers and/or internal partners.

Creating Customer Loyalty
   The Customer Loyalty Grid™
  By: Brian Ward
What makes a loyal customer? One who speaks loudly and with fervor about your organization, telling others how you have made a real and positive difference in their lives? In a word...expectations.

Customer Service is a Timeless Key to Profitability
  By: Jim Clemmer
Enjoy the richest rewards and outstanding financial performance by providing the highest levels of service/quality through effective teams, organizations, and leaders existing to serve others.

Customer Service is Not a Four-Letter Word
  By: Gregory P. Smith
What word pops into your mind about a recent customer service experience? Was it good, or was it bad? Customer service in this country seems to be headed in the same direction as the Titanic.

Customer Service: Stop Sabotaging Your Customer Relationships
  By: Lora J Adrianse
Everyday your customers and your CSR's make decisions about whether to stay with your company or go to your competitor. Loyalty is built on good, solid relationships. Your company relies on the loyalty of your CSR's to service your customers. And great customer service can set you apart from your competition. Take action now! Stop sabotaging those relationships with unnecessary standards that don't really matter to your customers. Your customers and your CSR's will love you for it.

Don't Promise Too Much
  By: Jim Clemmer
Promise a little and deliver a lot, and ensure expectations match your delivery capabilities. Service reputation keeps customers coming back.

Fixing Business Mistakes – by Ruth Haag
  By: Ruth Haag

Despite your best efforts, mistakes happen. How can you smooth over the negative effects when those mistakes affect clients?


Great Customer Service is Not Grumpy, Grouchy or Gross
  By: Gregory P. Smith

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple -- It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers.  If you take care of your customers they tell their friends about your business and will in the long run end up spending more money.  It is not rocket science.


Keeping Your Cool When The Customer Gets Hot
  By: Lydia Ramsey
Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.

Putting The "Service" Back In "Customer Service"
  By: Sean Cohen
Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age.

Secrets of Superior Customer Service
   Singapore International Airlines
  By: Gregory P. Smith
One of the primary reasons Singapore Airlines provides superior service is because they only hire people that enjoy a service role--enjoy serving others.


page: 1 | 2 | »»




Place "+" (without the quotes) in front of words that must appear; "-" to exclude articles with certain words; and put double quotes around phrases. For example, fantastic search will find all case studies with either the word "fantastic" or "search" (or both). On the other hand, +fantastic +search will find only case studies with the words "fantastic" and "search". "fantastic search" will find only case studies that with the phrase "fantastic search". Note: Searches will not find words, such as 'management', that appear in more than half of the articles or words less than five letters long.

 


Would you like us to consider your own articles for publication? Please review our submission and editorial guidelines by clicking here.